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Norzuwana Sumarjan, Ph.D.

Affiliations: 
2011 Apparel, Educational Studies and Hospitality Management Iowa State University, Ames, IA, United States 
Area:
Management Business Administration, Recreation
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"Norzuwana Sumarjan"
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Susan W. Arendt grad student 2011 Iowa State
 (Exploration of quality management practices in Malaysian hotels: An equilibrium approach.)

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Publications

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Jamal SA, Aminudin N, Sumarjan N, et al. (2018) Idiosyncratic identity for homestay tourism in Malaysia: importance, benefits and challenges Journal of Fundamental and Applied Sciences. 10: 524-539
Suhartanto D, Brien A, Sumarjan N, et al. (2018) Examining attraction loyalty formation in creative tourism International Journal of Quality and Service Sciences. 10: 163-175
Kang J, Manthiou A, Sumarjan N, et al. (2016) An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry Journal of Hospitality Marketing and Management. 1-22
Manthiou A, Kang J, Sumarjan N, et al. (2016) The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels International Journal of Tourism Research. 18: 105-115
Hosseini RS, Zainal A, Sumarjan N. (2015) The Effects of Service Performance of Hotel Customers on Quality of Experience and Brand Loyalty in Iran Procedia - Social and Behavioral Sciences. 201: 156-164
Mohd Taher SH, Jamal SA, Sumarjan N, et al. (2015) Examining the structural relations among hikers' assessment of pull-factors, satisfaction and revisit intentions: The case of mountain tourism in Malaysia Journal of Outdoor Recreation and Tourism. 12: 82-88
Sumarjan N, Syaripuddin B, Jamal SA, et al. (2015) Quality practices and quality implementation: A proposed case study in Grand Bluewave Hotel, Shah Alam Theory and Practice in Hospitality and Tourism Research - Proceedings of the 2nd International Hospitality and Tourism Conference 2014. 61-64
Sumarjan N, Arendt SW, Shelley M. (2013) Incongruent quality management perceptions between Malaysian hotel managers and employees Tqm Journal. 25: 124-140
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