☰

Wyean Chan, Ph.D.

Affiliations: 
2014 Arts and Sciences Université de Montréal, Montréal, Canada 
Area:
Operations Research
Google:
"Wyean Chan"
Tree Publications Similar researchers PubMed Report error

Parents

Sign in to add mentor
Pierre L'Ecuyer grad student 2014 Université de Montréal
 (Optimisation des horaires des agents et du routage des appels dans les centres d'appels.)

Children

Sign in to add trainee

Collaborators

Sign in to add collaborator
BETA: Related publications

Publications

You can help our author matching system! If you notice any publications incorrectly attributed to this author, please sign in and mark matches as correct or incorrect.

Chan W, Koole G, L'Ecuyer P. (2014) Dynamic call center routing policies using call waiting and agent idle times Manufacturing and Service Operations Management. 16: 544-560
Avramidis AN, Chan W, Gendreau M, et al. (2010) Optimizing daily agent scheduling in a multiskill call center European Journal of Operational Research. 200: 822-832
Avramidis AN, Chan W, L'Ecuyer P. (2009) Staffing multi-skill call centers via search methods and a performance approximation Iie Transactions. 41: 483-497
See more...