Sheryl Kline
Affiliations: | Purdue University, West Lafayette, IN, United States |
Area:
Industrial and Labor RelationsGoogle:
"Sheryl Kline"
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Publications
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| Meng F, Dipietro RB, Gerdes JH, et al. (2018) How Hotel Responses to Negative Online Reviews Affect Customers' Perception of Hotel Image and Behavioral Intent: An Exploratory Investigation Tourism Review International. 22: 23-39 |
| Torres EN, Kline S. (2013) From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry International Journal of Contemporary Hospitality Management. 25: 642-659 |
| Li X(, Lai C, Harrill R, et al. (2011) When east meets west: an exploratory study on Chinese outbound tourists' travel expectations. Tourism Management. 32: 741-749 |
| Frash R, Antun J, Kline S, et al. (2010) Like It! Learn It! Use It? Cornell Hospitality Quarterly. 51: 398-414 |
| Tang L, Morrison AM, Lehto XY, et al. (2009) Effectiveness criteria for icons as tourist attractions: A comparative study between the United States and China Journal of Travel and Tourism Marketing. 26: 284-302 |
| Kline S, Harris K. (2008) ROI is MIA: why are hoteliers failing to demand the ROI of training? International Journal of Contemporary Hospitality Management. 20: 45-59 |
| Kline S, Hsieh YJ. (2007) Wage differentials in the lodging industry: A case study. Journal of Human Resources in Hospitality & Tourism. 6: 69-84 |
| Torres EN, Kline S. (2006) From satisfaction to delight: a model for the hotel industry International Journal of Contemporary Hospitality Management. 18: 290-301 |
| Frash RE, Kline S, Stahura JM. (2004) Mitigating Social Loafing in Team-Based Learning Journal of Teaching in Travel & Tourism. 3: 57-77 |
| Breiter D, Vannucci C, Kline S, et al. (2004) The Attrition Condition What Hotel Sales People Need to Know Cornell Hotel and Restaurant Administration Quarterly. 45: 158-169 |