Yong-Pin Zhou - Publications
Affiliations: | Business | University of Washington, Seattle, Seattle, WA |
Area:
Management Business Administration, General EconomicsYear | Citation | Score | |||
---|---|---|---|---|---|
2017 | Wang J, Zhou Y. Impact of Queue Configuration on Service Time: Evidence from a Supermarket Management Science. 64: 3055-3075. DOI: 10.1287/Mnsc.2017.2781 | 0.309 | |||
2015 | Qi JY, Qu QX, Zhou YP, Li L. The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China Information Technology and Management. 16: 273-290. DOI: 10.1007/S10799-014-0200-6 | 0.316 | |||
2012 | Jain A, Moinzadeh K, Zhou Y. A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost Operations Research. 60: 1098-1110. DOI: 10.1287/Opre.1120.1078 | 0.327 | |||
2012 | Mehrotra V, Ross K, Ryder G, Zhou YP. Routing to manage resolution and waiting time in call centers with heterogeneous servers Manufacturing and Service Operations Management. 14: 66-81. DOI: 10.1287/Msom.1110.0349 | 0.321 | |||
2012 | Qi J, Zhou Y, Chen W, Qu Q. Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study Information Technology & Management. 13: 281-296. DOI: 10.1007/S10799-012-0132-Y | 0.303 | |||
2008 | Ren ZJ, Zhou Y. Call Center Outsourcing: Coordinating Staffing Level and Service Quality Management Science. 54: 369-383. DOI: 10.1287/Mnsc.1070.0820 | 0.316 | |||
2008 | Moinzadeh K, Zhou Y. Incorporating a delay mechanism in ordering policies into multi-echelon distribution systems Iie Transactions. 40: 445-458. DOI: 10.1080/07408170701416640 | 0.31 | |||
2005 | Véricourt Fd, Zhou Y. Managing Response Time in a Call-Routing Problem with Service Failure Operations Research. 53: 968-981. DOI: 10.1287/Opre.1050.0230 | 0.338 | |||
2003 | Gans N, Zhou Y. A Call-Routing Problem with Service-Level Constraints Operations Research. 51: 255-271. DOI: 10.1287/Opre.51.2.255.12787 | 0.323 | |||
2002 | Gans N, Zhou Y. Managing Learning and Turnover in Employee Staffing Operations Research. 50: 991-1006. DOI: 10.1287/Opre.50.6.991.343 | 0.317 | |||
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