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Wyean Chan, Ph.D. - Publications

Affiliations: 
2014 Arts and Sciences Université de Montréal, Montréal, Canada 
Area:
Operations Research
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3 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2014 Chan W, Koole G, L'Ecuyer P. Dynamic call center routing policies using call waiting and agent idle times Manufacturing and Service Operations Management. 16: 544-560. DOI: 10.1287/Msom.2014.0493  0.494
2010 Avramidis AN, Chan W, Gendreau M, L'Ecuyer P, Pisacane O. Optimizing daily agent scheduling in a multiskill call center European Journal of Operational Research. 200: 822-832. DOI: 10.1016/J.Ejor.2009.01.042  0.497
2009 Avramidis AN, Chan W, L'Ecuyer P. Staffing multi-skill call centers via search methods and a performance approximation Iie Transactions. 41: 483-497. DOI: 10.1080/07408170802322986  0.505
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