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Mayuram S. Krishnan

Affiliations: 
University of Michigan, Ann Arbor, Ann Arbor, MI 
Area:
Management Business Administration, Computer Science
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"Mayuram Krishnan"
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Parents

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Children

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Neveen F. Awad grad student 2004 University of Michigan
Sunil K. Mithas grad student 2005 University of Michigan
Narayanasamy Ramasubbu grad student 2006 University of Michigan
Jonathan W. Whitaker grad student 2007 University of Michigan
Ali R. Tafti grad student 2009 University of Michigan

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Publications

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Whitaker J, Krishnan MS, Fornell C, et al. (2019) How Does Customer Service Offshoring Impact Customer Satisfaction Journal of Computer Information Systems. 1-14
Whitaker J, Kumar S, Krishnan MS. (2018) How Client Capabilities, Vendor Configuration, and Location Impact BPO Outcomes Journal of Computer Information Systems. 58: 180-191
Saldanha TJV, Mithas S, Krishnan MS. (2017) Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities Management Information Systems Quarterly. 41: 367-396
Pang MS, Tafti A, Krishnan MS. (2016) Do CIO IT budgets explain bigger or smaller governments? Theory and evidence from U.S. State governments Management Science. 62: 1020-1041
Mithas S, Krishnan MS, Fornell C. (2016) Information technology, customer satisfaction, and profit: Theory and evidence Information Systems Research. 27: 166-181
Pang MS, Tafti A, Krishnan MS. (2014) Information technology and administrative efficiency in U.S. state governments: A stochastic frontier approach Mis Quarterly: Management Information Systems. 38: 1079-1101
Tafti A, Mithas S, Krishnan MS. (2013) The effect of information technology-enabled flexibility on formation and market value of alliances Management Science. 59: 207-225
Malladi S, Krishnan MS. (2013) Determinants of usage variations of business intelligence & analytics in organizations - An empirical analysis International Conference On Information Systems (Icis 2013): Reshaping Society Through Information Systems Design. 2: 1102-1123
Subramanyam R, Ramasubbu N, Krishnan MS. (2012) In search of efficient flexibility: Effects of software component granularity on development effort, defects, and customization effort Information Systems Research. 23: 787-803
Saldanha TJV, Krishnan MS. (2012) Organizational Adoption of Web 2.0 Technologies: An Empirical Analysis Journal of Organizational Computing and Electronic Commerce. 22: 301-333
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