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|Andre TS, Rex Hartson H, Belz SM, et al. (2001) User action framework: a reliable foundation for usability engineering support tools International Journal of Human Computer Studies. 54: 107-136|
|Andre TS, Belz SM, McCreary FA, et al. (2000) Testing a framework for reliable classification of usability problems Proceedings of the Xivth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics For the New Millennium'. 573-576|