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Robert Heckman

Affiliations: 
Syracuse University, Syracuse, NY, United States 
Area:
Information Science, Computer Science, Management Business Administration
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Parents

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Children

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Kristin R. Eschenfelder grad student 2000 Syracuse
Nor S. Abdul Karim grad student 2001 Syracuse
Charmaine Barreto grad student 2003 Syracuse
Nelson Massad grad student 2003 Syracuse
Nora I. Misiolek grad student 2006 Syracuse
Ugur Y. Eseryel grad student 2010 Syracuse

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Publications

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Massad N, Heckman R, Crowston K. (2006) Customer Satisfaction with Electronic Service Encounters International Journal of Electronic Commerce. 10: 73-104
Heckman R. (2003) Strategic information technology planning and the line manager's role Information Systems Management. 20: 16-21
Heckman R. (1999) Organizing and managing supplier relationships in information technology procurement International Journal of Information Management. 19: 141-155
Heckman R, Guskey A. (1998) The Relationship between Alumni and University: Toward a Theory of Discretionary Collaborative Behavior The Journal of Marketing Theory and Practice. 6: 97-112
Heckman R, Guskey A. (1998) Sources of Customer Satisfaction and Dissatisfaction With Information Technology Help Desks Journal of Market-Focused Management. 3: 59-89
Heckman R. (1998) Planning to solve the “skills problem” in the virtual information management organization International Journal of Information Management. 18: 3-16
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