Anna S. Mattila
Affiliations: | Pennsylvania State University, State College, PA, United States |
Area:
Finance, Management Business Administration, RecreationGoogle:
"Anna Mattila"Children
Sign in to add trainee| Hyunjoon Kim | grad student | 2001 | Penn State |
| Teoman Duman | grad student | 2002 | Penn State |
| Huey C. Boo | grad student | 2003 | Penn State |
| Hee J. Ro | grad student | 2007 | Penn State |
| Chen-Ya Wang | grad student | 2011 | Penn State |
| Lydia Hanks | grad student | 2012 | Penn State |
| Wan Yang | grad student | 2012 | Penn State |
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Publications
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| Yang B, Mattila AS. (2020) Consumer responses to savings message framing. Annals of Tourism Research. 84: 102998 |
| Choi S, Choi C, Mattila AS. (2020) Are All Smiles Perceived Equal? The Role of Service Provider’s Gender Service Science. 12: 1-7 |
| Fan A, Mattila AS. (2020) Touch Versus Tech in Service Encounters Cornell Hospitality Quarterly |
| Gao Y(, Wu L, Shin J, et al. (2020) Visual Design, Message Content, and Benefit Type: The Case of A Cause-Related Marketing Campaign Journal of Hospitality & Tourism Research. 44: 761-779 |
| McGinley S, Mattila AS, Self TT. (2020) Deciding To Stay: A Study in Hospitality Managerial Grit Journal of Hospitality & Tourism Research. 44: 858-869 |
| Grégoire Y, Mattila AS. (2020) Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence: Journal of Service Research |
| Hwang Y, Su N, Mattila A. (2020) The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues International Journal of Contemporary Hospitality Management. 32: 1227-1246 |
| Hwang Y, Mattila AS. (2020) The impact of customer compassion on face-to-face and online complaints Journal of Hospitality Marketing & Management. 29: 848-868 |
| Golmohammadi A, Mattila AS, Gauri DK. (2020) Negative online reviews and consumers’ service consumption Journal of Business Research. 116: 27-36 |
| Luo A, Mattila AS. (2020) Discrete emotional responses and face-to-face complaining: The joint effect of service failure type and culture International Journal of Hospitality Management. 90: 102613 |