Miao Zhao, Ph.D. - Publications
Affiliations: | University of Rhode Island, Providence, RI, United States |
Year | Citation | Score | |||
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2010 | Dholakia RR, Zhao M. Effects of online store attributes on customer satisfaction and repurchase intentions International Journal of Retail and Distribution Management. 38: 482-496. DOI: 10.1108/09590551011052098 | 0.587 | |||
2009 | Zhao M, Dholakia RR. A multi-attribute model of web site interactivity and customer satisfaction: An application of the Kano model Managing Service Quality. 19: 286-307. DOI: 10.1108/09604520910955311 | 0.595 | |||
2009 | Dholakia RR, Zhao M. Retail web site interactivity: How does it influence customer satisfaction and behavioral intentions? International Journal of Retail and Distribution Management. 37: 821-838. DOI: 10.1108/09590550910988011 | 0.585 | |||
2005 | Dholakia RR, Zhao M, Dholakia N. Multichannel retailing: A case study of early experiences Journal of Interactive Marketing. 19: 64-74. DOI: 10.1002/Dir.20035 | 0.546 | |||
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