| Year |
Citation |
Score |
| 2013 |
Choi J, Lee A, Ok C. The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food Journal of Travel & Tourism Marketing. 30: 222-237. DOI: 10.1080/10548408.2013.774916 |
0.32 |
|
| 2013 |
Hwang J, Ok C. The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants International Journal of Hospitality Management. 32: 121-131. DOI: 10.1016/J.Ijhm.2012.05.002 |
0.612 |
|
| 2012 |
Yun SP, Seon HG, Ok CS, Yoo KH, Kang MK, Kim WH, Kwon CI, Ko KH, Hwang SG, Park PW, Hong SP. Rifaximin Plus Levofloxacin-Based Rescue Regimen for the Eradication of Helicobacter pylori. Gut and Liver. 6: 452-6. PMID 23170149 DOI: 10.5009/gnl.2012.6.4.452 |
0.466 |
|
| 2012 |
Kim W, Ok C, Canter DD. Value-driven customer share of visits The Service Industries Journal. 32: 37-58. DOI: 10.1080/02642069.2010.545395 |
0.699 |
|
| 2012 |
Kim W, Ok C, Canter DD. Moderating role ofa prioricustomer–firm relationship in service recovery situations The Service Industries Journal. 32: 59-82. DOI: 10.1080/02642069.2010.506571 |
0.716 |
|
| 2012 |
Lee J(, Ok C. Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor International Journal of Hospitality Management. 31: 1101-1112. DOI: 10.1016/J.Ijhm.2012.01.007 |
0.309 |
|
| 2010 |
Kim W, Ok C. Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants: Journal of Hospitality & Tourism Research. 34: 34-55. DOI: 10.1177/1096348009344234 |
0.707 |
|
| 2010 |
Kim W, Ok C, Gwinner KP. The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships Service Industries Journal. 30: 1139-1157. DOI: 10.1080/02642060802311286 |
0.665 |
|
| 2010 |
Kim W, Ok C, Canter DD. Contingency variables for customer share of visits to full-service restaurant International Journal of Hospitality Management. 29: 136-147. DOI: 10.1016/J.Ijhm.2009.07.003 |
0.692 |
|
| 2009 |
Kim W, Ok C, Lee MJ. Antecedents of Service Employees' Organizational Citizenship Behaviors in Full-Service Restaurants in Korea Cornell Hospitality Quarterly. 50: 180-197. DOI: 10.1177/1938965509331922 |
0.707 |
|
| 2009 |
Kim W, Ok C. The Effects of Relational Benefits On Customers' Perception of Favorable Inequity, Affective Commitment, and Repurchase Intention in Full-Service Restaurants Journal of Hospitality & Tourism Research. 33: 227-244. DOI: 10.1177/1096348008329874 |
0.668 |
|
| 2008 |
Ok C, Shanklin CW, Back K. Generalizing Survey Results from Student Samples: Implications from Service Recovery Research Journal of Quality Assurance in Hospitality & Tourism. 8: 1-23. DOI: 10.1080/15280080802103037 |
0.672 |
|
| 2007 |
Ok C, Back K, Shanklin CW. Mixed Findings on the Service Recovery Paradox The Service Industries Journal. 27: 671-686. DOI: 10.1080/02642060701453130 |
0.732 |
|
| 2006 |
Ok C, Back K, Shanklin CW. Service Recovery Paradox: Implications from an Experimental Study in a Restaurant Setting Journal of Hospitality & Leisure Marketing. 14: 17-33. DOI: 10.1300/J150V14N03_03 |
0.721 |
|
| 2005 |
Ok C, Back K, Shanklin CW. Dimensional Roles of Justice on Post-Recovery Overall Satisfaction and Behavioral Intentions Journal of Foodservice Business Research. 8: 3-22. DOI: 10.1300/J369V08N03_02 |
0.677 |
|
| 2005 |
Ok C, Back K, Shanklin CW. Modeling Roles of Service Recovery Strategy: A Relationship-Focused View Journal of Hospitality & Tourism Research. 29: 484-507. DOI: 10.1177/1096348005276935 |
0.731 |
|
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