Parents
Sign in to add mentor| Nicholas Bambos | grad student | 2001 | Stanford | |
| (Queues with reneging.) | ||||
| Peter W. Glynn | grad student | 2001 | Stanford | |
| (Queues with reneging.) | ||||
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Publications
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| Cui H, Rajagopalan S, Ward AR. (2020) Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns Manufacturing & Service Operations Management |
| Lee C, Ward AR, Ye H. (2020) Stationary distribution convergence of the offered waiting processes for $$GI/GI/1+GI$$GI/GI/1+GI queues in heavy traffic Queueing Systems. 94: 147-173 |
| Zhan D, Ward AR. (2019) Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems Operations Research. 67: 1738-1751 |
| Lee C, Ward AR. (2019) Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects Production and Operations Management. 28: 2031-2043 |
| Kim J, Randhawa RS, Ward AR. (2018) Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems Manufacturing & Service Operations Management. 20: 285-301 |
| Zhan D, Ward AR. (2018) The M/M/1+M queue with a utility-maximizing server Operations Research Letters. 46: 518-522 |
| Gopalakrishnan R, Doroudi S, Ward AR, et al. (2016) Routing and Staffing When Servers Are Strategic Operations Research. 64: 1033-1050 |
| Koçaʇa YL, Armony M, Ward AR. (2015) Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing Production and Operations Management. 24: 1101-1117 |
| Honnappa H, Jain R, Ward AR. (2015) A queueing model with independent arrivals, and its fluid and diffusion limits Queueing Systems. 80: 71-103 |
| Zhan D, Ward AR. (2014) Threshold routing to trade off waiting and call resolution in call centers Manufacturing and Service Operations Management. 16: 220-237 |