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Yong-Pin Zhou - Publications

Affiliations: 
Business University of Washington, Seattle, Seattle, WA 
Area:
Management Business Administration, General Economics
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10 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2017 Wang J, Zhou Y. Impact of Queue Configuration on Service Time: Evidence from a Supermarket Management Science. 64: 3055-3075. DOI: 10.1287/Mnsc.2017.2781  0.309
2015 Qi JY, Qu QX, Zhou YP, Li L. The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China Information Technology and Management. 16: 273-290. DOI: 10.1007/S10799-014-0200-6  0.316
2012 Jain A, Moinzadeh K, Zhou Y. A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost Operations Research. 60: 1098-1110. DOI: 10.1287/Opre.1120.1078  0.327
2012 Mehrotra V, Ross K, Ryder G, Zhou YP. Routing to manage resolution and waiting time in call centers with heterogeneous servers Manufacturing and Service Operations Management. 14: 66-81. DOI: 10.1287/Msom.1110.0349  0.321
2012 Qi J, Zhou Y, Chen W, Qu Q. Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study Information Technology & Management. 13: 281-296. DOI: 10.1007/S10799-012-0132-Y  0.303
2008 Ren ZJ, Zhou Y. Call Center Outsourcing: Coordinating Staffing Level and Service Quality Management Science. 54: 369-383. DOI: 10.1287/Mnsc.1070.0820  0.316
2008 Moinzadeh K, Zhou Y. Incorporating a delay mechanism in ordering policies into multi-echelon distribution systems Iie Transactions. 40: 445-458. DOI: 10.1080/07408170701416640  0.31
2005 Véricourt Fd, Zhou Y. Managing Response Time in a Call-Routing Problem with Service Failure Operations Research. 53: 968-981. DOI: 10.1287/Opre.1050.0230  0.338
2003 Gans N, Zhou Y. A Call-Routing Problem with Service-Level Constraints Operations Research. 51: 255-271. DOI: 10.1287/Opre.51.2.255.12787  0.323
2002 Gans N, Zhou Y. Managing Learning and Turnover in Employee Staffing Operations Research. 50: 991-1006. DOI: 10.1287/Opre.50.6.991.343  0.317
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