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Yongpin Zhou, Ph.D. - Publications

Affiliations: 
2000 University of Pennsylvania, Philadelphia, PA, United States 
Area:
Operations Research, Management Business Administration
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13 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2017 Wang J, Zhou Y. Impact of Queue Configuration on Service Time: Evidence from a Supermarket Management Science. 64: 3055-3075. DOI: 10.1287/Mnsc.2017.2781  0.339
2015 Qi JY, Qu QX, Zhou YP, Li L. The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China Information Technology and Management. 16: 273-290. DOI: 10.1007/S10799-014-0200-6  0.314
2012 Jain A, Moinzadeh K, Zhou Y. A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost Operations Research. 60: 1098-1110. DOI: 10.1287/Opre.1120.1078  0.337
2012 Mehrotra V, Ross K, Ryder G, Zhou YP. Routing to manage resolution and waiting time in call centers with heterogeneous servers Manufacturing and Service Operations Management. 14: 66-81. DOI: 10.1287/Msom.1110.0349  0.346
2012 Qi J, Zhou Y, Chen W, Qu Q. Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study Information Technology & Management. 13: 281-296. DOI: 10.1007/S10799-012-0132-Y  0.305
2008 Ren ZJ, Zhou Y. Call Center Outsourcing: Coordinating Staffing Level and Service Quality Management Science. 54: 369-383. DOI: 10.1287/Mnsc.1070.0820  0.333
2008 Moinzadeh K, Zhou Y. Incorporating a delay mechanism in ordering policies into multi-echelon distribution systems Iie Transactions. 40: 445-458. DOI: 10.1080/07408170701416640  0.346
2007 Gans N, Zhou Y. Call-Routing Schemes for Call-Center Outsourcing Manufacturing & Service Operations Management. 9: 33-50. DOI: 10.1287/Msom.1060.0119  0.623
2007 Gürbüz MÇ, Moinzadeh K, Zhou Y. Coordinated Replenishment Strategies in Inventory/Distribution Systems Management Science. 53: 293-307. DOI: 10.1287/Mnsc.1060.0627  0.322
2006 Véricourt F, Zhou Y. On the incomplete results for the heterogeneous server problem Queueing Systems. 52: 189-191. DOI: 10.1007/S11134-006-5067-8  0.323
2005 Véricourt Fd, Zhou Y. Managing Response Time in a Call-Routing Problem with Service Failure Operations Research. 53: 968-981. DOI: 10.1287/Opre.1050.0230  0.381
2003 Gans N, Zhou Y. A Call-Routing Problem with Service-Level Constraints Operations Research. 51: 255-271. DOI: 10.1287/Opre.51.2.255.12787  0.646
2002 Gans N, Zhou Y. Managing Learning and Turnover in Employee Staffing Operations Research. 50: 991-1006. DOI: 10.1287/Opre.50.6.991.343  0.644
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