Alex M. Susskind, Ph.D
Affiliations: | Michigan State University, East Lansing, MI |
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"Alex Susskind"Parents
Sign in to add mentorVernon Miller | grad student | 1996 | Michigan State | |
(The Impact of an Organizational Downsizing Effort on Survivors’ Communication Network Relationships and Attitudes) |
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Publications
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Cawley J, Susskind A, Willage B. (2020) The Impact of Information Disclosure on Consumer Behavior: Evidence from a Randomized Field Experiment of Calorie Labels on Restaurant Menus Journal of Policy Analysis and Management |
Susskind AM, Curry B. (2019) A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants: Cornell Hospitality Quarterly. 60: 233-236 |
Susskind AM, Kacmar KM, Borchgrevink CP. (2018) The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance Cornell Hospitality Quarterly. 59: 390-396 |
Cho M, Bonn MA, Susskind A, et al. (2018) Restaurant dependence/autonomy in the supply chain and market responsiveness: The moderating roles of information technology adoption and trust International Journal of Contemporary Hospitality Management. 30: 2945-2964 |
Susskind AM, Curry B. (2016) An Examination of Customers' Attitudes About Tabletop Technology in Full-Service Restaurants Service Science Archive. 8: 203-217 |
Susskind AM, Kacmar KM, Borchgrevink CP. (2016) Guest–Server Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants Journal of Hospitality & Tourism Research. 42: 122-141 |
Susskind AM. (2015) Communication Richness: Why Some Guest Complaints Go Right to the Top—and Others Do Not Cornell Hospitality Quarterly. 56: 320-331 |
Susskind AM. (2014) Guests’ Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction Cornell Hospitality Quarterly. 55: 228-238 |
Susskind AM, Viccari A. (2011) A Look at the Relationship between Service Failures, Guest Satisfaction, and Repeat-Patronage Intentions of Casual Dining Guests Cornell Hospitality Quarterly. 52: 438-444 |
Susskind AM. (2010) Guest service management and processes in restaurants: What we have learned in fifty years Cornell Hospitality Quarterly. 51: 479-482 |