| Year |
Citation |
Score |
| 2020 |
Tart S, Groth M, Seipold P. Market demand for climate services: An assessment of users’ needs Climate Services. 17: 100109. DOI: 10.1016/J.Cliser.2019.100109 |
0.375 |
|
| 2019 |
Groth M, Wu Y, Nguyen H, Johnson A. The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience Annual Review of Organizational Psychology and Organizational Behavior. 6: 89-113. DOI: 10.1146/ANNUREV-ORGPSYCH-012218-015056 |
0.332 |
|
| 2018 |
Johnson A, Nguyen H, Groth M, White L. Workplace aggression and organisational effectiveness: The mediating role of employee engagement Australian Journal of Management. 43: 614-631. DOI: 10.1177/0312896218768378 |
0.334 |
|
| 2018 |
Subramony M, Solnet D, Groth M, Yagil D, Hartley N, Kim PB, Golubovskaya M. Service work in 2050: toward a work ecosystems perspective Journal of Service Management. 29: 956-974. DOI: 10.1108/Josm-05-2018-0131 |
0.397 |
|
| 2017 |
Petrie K, Joyce S, Tan L, Henderson M, Johnson A, Nguyen H, Modini M, Groth M, Glozier N, Harvey SB. A framework to create more mentally healthy workplaces: A viewpoint. The Australian and New Zealand Journal of Psychiatry. 4867417726174. PMID 28835112 DOI: 10.1177/0004867417726174 |
0.335 |
|
| 2017 |
Subramony M, Ehrhart K, Groth M, Holtom BC, van Jaarsveld DD, Yagil D, Darabi T, Walker D, Bowen DE, Fisk RP, Grönroos C, Wirtz J. Accelerating employee-related scholarship in service management Journal of Service Management. 28: 837-865. DOI: 10.1108/Josm-02-2017-0055 |
0.421 |
|
| 2016 |
Yue Y, Wang KL, Groth M. Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors Personnel Psychology. 70: 769-808. DOI: 10.1111/Peps.12208 |
0.449 |
|
| 2016 |
Yue Y, Wang KL, Groth M. The impact of surface acting on coworker-directed voluntary workplace behaviours European Journal of Work and Organizational Psychology. 25: 447-458. DOI: 10.1080/1359432X.2015.1111874 |
0.334 |
|
| 2015 |
Brach S, Walsh G, Hennig-Thurau T, Groth M. A dyadic model of customer orientation: Mediation and moderation effects British Journal of Management. 26: 292-309. DOI: 10.1111/1467-8551.12049 |
0.415 |
|
| 2015 |
Paul M, Hennig-Thurau T, Groth M. Tightening or loosening the "iron cage"? The impact of formal and informal display controls on service customers Journal of Business Research. 68: 1062-1073. DOI: 10.1016/J.Jbusres.2014.10.008 |
0.401 |
|
| 2014 |
Wang KL, Groth M. Buffering the negative effects of employee surface acting: the moderating role of employee-customer relationship strength and personalized services. The Journal of Applied Psychology. 99: 341-50. PMID 24079672 DOI: 10.1037/A0034428 |
0.433 |
|
| 2014 |
Nguyen H, Groth M, Walsh G, Hennig-Thurau T. The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation Psychology and Marketing. 31: 1096-1109. DOI: 10.1002/Mar.20756 |
0.44 |
|
| 2012 |
Groth M, Grandey A. From bad to worse Organizational Psychology Review. 2: 208-233. DOI: 10.1177/2041386612441735 |
0.407 |
|
| 2011 |
Pugh SD, Groth M, Hennig-Thurau T. Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being. The Journal of Applied Psychology. 96: 377-90. PMID 21058805 DOI: 10.1037/A0021395 |
0.36 |
|
| 2011 |
Goodwin RE, Groth M, Frenkel SJ. Relationships between Emotional Labor, Job Performance, and Turnover. Journal of Vocational Behavior. 79: 538-548. DOI: 10.1016/J.Jvb.2011.03.001 |
0.366 |
|
| 2010 |
Allen JA, Pugh SD, Grandey AA, Groth M. Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship Human Performance. 23: 101-115. DOI: 10.1080/08959281003621695 |
0.344 |
|
| 2009 |
Groth M, Hennig-Thurau T, Walsh G. Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy Academy of Management Journal. 52: 958-974. DOI: 10.5465/Amj.2009.44634116 |
0.408 |
|
| 2009 |
Rauyruen P, Miller KE, Groth M. B2B services: Linking service loyalty and brand equity Journal of Services Marketing. 23: 175-186. DOI: 10.1108/08876040910955189 |
0.43 |
|
| 2006 |
Hennig-Thurau T, Groth M, Paul M, Gremler DD. Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships Journal of Marketing. 70: 58-73. DOI: 10.1509/Jmkg.70.3.58 |
0.392 |
|
| 2006 |
Groth M, Gilliland SW. Having to wait for service: Customer reactions to delays in service delivery Applied Psychology. 55: 107-129. DOI: 10.1111/J.1464-0597.2006.00238.X |
0.663 |
|
| 2005 |
Groth M. Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries Journal of Management. 31: 7-27. DOI: 10.1177/0149206304271375 |
0.345 |
|
| 2002 |
Groth M, Goldman BM, Gilliland SW, Bies RJ. Commitment to legal claiming: influences of attributions, social guidance, and organizational tenure. The Journal of Applied Psychology. 87: 781-8. PMID 12184580 DOI: 10.1037/0021-9010.87.4.781 |
0.625 |
|
| 2002 |
Gutek BA, Groth M, Cherry B. Achieving service success through relationships and enhanced encounters Academy of Management Perspectives. 16: 132-144. DOI: 10.5465/Ame.2002.8951340 |
0.642 |
|
| 2001 |
Gilliland SW, Groth M, Baker IV RC, Dew AF, Polly LM, Langdon JC. Improving applicants' reactions to rejection letters: An application of fairness theory Personnel Psychology. 54: 669-703. DOI: 10.1111/J.1744-6570.2001.Tb00227.X |
0.637 |
|
| 2001 |
Groth M, Gutek BA, Douma B. Effects of service mechanisms and modes on customers' attributions about service delivery Journal of Quality Management. 6: 331-348. DOI: 10.1016/S1084-8568(01)00043-8 |
0.408 |
|
| 2001 |
Groth M, Gilliland SW. The role of procedural justice in the delivery of services Journal of Quality Management. 6: 77-97. DOI: 10.1016/S1084-8568(01)00030-X |
0.653 |
|
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