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Miao Zhao, Ph.D. - Publications

Affiliations: 
University of Rhode Island, Providence, RI, United States 
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4 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2010 Dholakia RR, Zhao M. Effects of online store attributes on customer satisfaction and repurchase intentions International Journal of Retail and Distribution Management. 38: 482-496. DOI: 10.1108/09590551011052098  0.587
2009 Zhao M, Dholakia RR. A multi-attribute model of web site interactivity and customer satisfaction: An application of the Kano model Managing Service Quality. 19: 286-307. DOI: 10.1108/09604520910955311  0.595
2009 Dholakia RR, Zhao M. Retail web site interactivity: How does it influence customer satisfaction and behavioral intentions? International Journal of Retail and Distribution Management. 37: 821-838. DOI: 10.1108/09590550910988011  0.585
2005 Dholakia RR, Zhao M, Dholakia N. Multichannel retailing: A case study of early experiences Journal of Interactive Marketing. 19: 64-74. DOI: 10.1002/Dir.20035  0.546
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