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Ljudevit Pranic, Ph.D.

Affiliations: 
2008 Business Administration Temple University, Philadelphia, PA, United States 
Area:
General Business Administration
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"Ljudevit Pranic"
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Parents

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Wesley S. Roehl grad student 2008 Temple University
 (Service recovery from the customer's perspective: Extending the Consumer -Directed Theory of Empowerment (CDTE).)

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Publications

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Pranić L, Roehl WS. (2013) Development and validation of the customer empowerment scale in hotel service recovery Current Issues in Tourism. 16: 369-387
Pranic L, Roehl WS. (2012) Rethinking service recovery: a customer empowerment (CE) perspective Journal of Business Economics and Management. 13: 242-260
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