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Bruce C. Skaggs

Affiliations: 
Management University of Massachusetts, Amherst, Amherst, MA 
Area:
Management Business Administration, Organizational
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Alfred M. Boccia grad student 2009 U Mass Amherst
Sudhir Nair grad student 2011 U Mass Amherst
Kevin M. Snyder grad student 2013 U Mass Amherst

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Publications

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Eckardt R, Skaggs BC, Lepak DP. (2018) An Examination of the Firm-level Performance Impact of Cluster Hiring in Knowledge-intensive Firms Academy of Management Journal. 61: 919-944
Eckardt R, Skaggs BC. (2017) Service diversification and growth of professional service firms Long Range Planning. 51: 111-126
Meyer CR, Skaggs BC, Nair S, et al. (2015) Customer Interaction Uncertainty, Knowledge, and Service Firm Internationalization Journal of International Management. 21: 249-259
Manz CC, Skaggs BC, Pearce CL, et al. (2015) Serving one another: Are shared and self-leadership the keys to service sustainability? Journal of Organizational Behavior. 36: 607-612
Manz CC, Skaggs BC, Pearce CL, et al. (2014) A Model of Sustainable Distributed Service Delivery in Organizations With Compassion-Based Missions Journal of Leadership and Organizational Studies. 21: 366-375
Eckardt R, Skaggs BC, Youndt MA. (2014) Turnover and Knowledge Loss: An Examination of the Differential Impact of Production Manager and Worker Turnover in Service and Manufacturing Firms Journal of Management Studies. 51: 1025-1057
Nair S, Skaggs BC. (2012) Performance implications of cross-listing for emerging vs. developed market firms: an institutional legitimacy approach International Journal of Business and Emerging Markets. 4: 223-240
Skaggs BC, Galli-Debicella A. (2012) The effects of customer contact on organizational structure and performance in service firms Service Industries Journal. 32: 337-352
Skaggs BC, Snow CC. (2004) The Strategic Signaling of Capabilities by Service Firms in Different Information Asymmetry Environments Strategic Organization. 2: 271-291
Skaggs BC, Youndt M. (2004) Strategic Positioning, Human Capital And Performance In Service Organizations: A Customer Interaction Approach Southern Medical Journal. 25: 85-99
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