Priyanko Guchait, Ph.D.
Affiliations: | 2011 | Pennsylvania State University, State College, PA, United States |
Area:
Management Business Administration, Organizational, Industrial PsychologyGoogle:
"Priyanko Guchait"Parents
Sign in to add mentor| Michael J. Tews | grad student | 2011 | Penn State | |
| (Examining the influence of shared mental models and transactive memory systems on the effectiveness of service management teams.) | ||||
BETA: Related publications
See more...
Publications
|
You can help our author matching system! If you notice any publications incorrectly attributed to this author, please sign in and mark matches as correct or incorrect. |
| Wang X, Guchait P, Paşamehmetoğlu A. (2020) Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being International Journal of Contemporary Hospitality Management. 32: 1987-2006 |
| Wang X, Guchait P, Paşamehmetoğlu A. (2020) Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance International Journal of Contemporary Hospitality Management. 32: 2635-2655 |
| Wang X, Guchait P, Pasamehmetoglu A. (2020) Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance International Journal of Hospitality Management. 89: 102592 |
| Lee L, Guchait P, Madera JM. (2020) Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking International Journal of Hospitality Management. 89: 102532 |
| Wu L, King CA, Lu L, et al. (2020) Hospitality aesthetic labor management: Consumers’ and prospective employees’ perspectives of hospitality brands International Journal of Hospitality Management. 87: 102373 |
| Guchait P, Han R, Wang X, et al. (2019) Examining stealing thunder as a new service recovery strategy: impact on customer loyalty International Journal of Contemporary Hospitality Management. 31: 931-952 |
| Wang X, Guchait P, Lee J, et al. (2019) The importance of psychological safety and perceived fairness among hotel employees: The examination of antecedent and outcome variables Journal of Human Resources in Hospitality & Tourism. 18: 504-528 |
| Guchait P, Abbott JL, Lee C, et al. (2019) The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness Journal of Hospitality and Tourism Management. 40: 94-102 |
| Yao S, Wang X, Yu H, et al. (2019) Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance International Journal of Hospitality Management. 79: 78-88 |
| Luo A, Guchait P, Lee L, et al. (2019) Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture International Journal of Hospitality Management. 77: 31-39 |