Wyean Chan, Ph.D. - Publications
Affiliations: | 2014 | Arts and Sciences | Université de Montréal, Montréal, Canada |
Area:
Operations ResearchYear | Citation | Score | |||
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2014 | Chan W, Koole G, L'Ecuyer P. Dynamic call center routing policies using call waiting and agent idle times Manufacturing and Service Operations Management. 16: 544-560. DOI: 10.1287/Msom.2014.0493 | 0.494 | |||
2010 | Avramidis AN, Chan W, Gendreau M, L'Ecuyer P, Pisacane O. Optimizing daily agent scheduling in a multiskill call center European Journal of Operational Research. 200: 822-832. DOI: 10.1016/J.Ejor.2009.01.042 | 0.497 | |||
2009 | Avramidis AN, Chan W, L'Ecuyer P. Staffing multi-skill call centers via search methods and a performance approximation Iie Transactions. 41: 483-497. DOI: 10.1080/07408170802322986 | 0.505 | |||
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