Kungpo Tao, Ph.D. - Publications
Affiliations: | 2011 | Old Dominion University, Norfolk, VA, United States |
Area:
Marketing Business AdministrationYear | Citation | Score | |||
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2016 | Tao K, Karande K, Arndt AD. How Angry Customer Complaints Influence Salesperson Commitment to Service Quality Journal of Marketing Theory and Practice. 24: 265-282. DOI: 10.1080/10696679.2016.1170521 | 0.468 | |||
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