☰

Michael D. Hartline

Affiliations: 
Florida State University, Tallahassee, FL, United States 
Area:
Marketing Business Administration, Management Business Administration, Organizational
Google:
"Michael Hartline"
Tree Publications Similar researchers PubMed Report error

Parents

Sign in to add mentor

Children

Sign in to add trainee
Thomas S. DeWitt grad student 2004 Florida State
James J. Zboja grad student 2006 Florida State
Horace L. Melton grad student 2007 Florida State
Stephanie J. Lawson grad student 2011 Florida State

Collaborators

Sign in to add collaborator
BETA: Related publications

Publications

You can help our author matching system! If you notice any publications incorrectly attributed to this author, please sign in and mark matches as correct or incorrect.

Melton H, Hartline MD. (2015) Customer and employee co-creation of radical service innovations Journal of Services Marketing. 29: 112-123
Melton HL, Hartline MD. (2013) Employee Collaboration, Learning Orientation, and New Service Development Performance: Journal of Service Research. 16: 67-81
Zboja JJ, Hartline MD. (2012) An Examination of High-Frequency Cross-Selling Journal of Relationship Marketing. 11: 41-55
Melton HL, Hartline MD. (2010) Customer and Frontline Employee Influence on New Service Development Performance Journal of Service Research. 13: 411-425
Zboja JJ, Hartline MD. (2010) Using Internal Relationship Marketing Activities to Enhance Cross-Selling Performance in Services Journal of Relationship Marketing. 9: 117-131
Clark RA, Hartline MD, Jones KC. (2009) The Effects of Leadership Style on Hotel Employees' Commitment to Service Quality Cornell Hospitality Quarterly. 50: 209-231
Hartline MD, Witt TD. (2008) Individual Differences Among Service Employees Journal of Relationship Marketing. 3: 25-42
Schwepker CH, Hartline MD. (2005) Managing the Ethical Climate of Customer-Contact Service Employees Journal of Service Research. 7: 377-397
Hartline MD, Bejou D. (2004) Individual Differences Among Service Employees: The Conundrum of Employee Recruitment, Selection, and Retention Journal of Relationship Marketing. 3: 25-42
Krishnan BC, Hartline MD. (2001) Brand equity: Is it more important in services? Journal of Services Marketing. 15: 328-342
See more...