| Year |
Citation |
Score |
| 2022 |
Chan YC, Wang CY, Chou TL. Money or funny: Effective connectivity during service recovery with a DCM-PEB approach. Biological Psychology. 176: 108464. PMID 36435295 DOI: 10.1016/j.biopsycho.2022.108464 |
0.412 |
|
| 2020 |
Liu SQ, Wu LL, Wang C. A creative-mix or variety-mix fusion experience? Examining marketing strategies for ethnic fusion restaurants International Journal of Hospitality Management. 89: 102596. DOI: 10.1016/J.Ijhm.2020.102596 |
0.32 |
|
| 2017 |
Li L, Zhao C, Zhang Y, Yao J, Yang W, Hu Q, Wang C, Cao C. Effect of stable antimicrobial nano-silver packaging on inhibiting mildew and in storage of rice. Food Chemistry. 215: 477-82. PMID 27542501 DOI: 10.1016/j.foodchem.2016.08.013 |
0.347 |
|
| 2017 |
Wei W, Lu Y(, Miao L, Cai LA, Wang Cy. Customer-customer interactions (CCIs) at conferences: An identity approach Tourism Management. 59: 154-170. DOI: 10.1016/J.Tourman.2016.08.002 |
0.343 |
|
| 2017 |
Zang Z, Zou X, Zuo P, Song Q, Wang C, Wang J. Impact of landscape patterns on ecological vulnerability and ecosystem service values: An empirical analysis of Yancheng Nature Reserve in China Ecological Indicators. 72: 142-152. DOI: 10.1016/j.ecolind.2016.08.019 |
0.364 |
|
| 2017 |
Wang C, Guchait P, Chiang C, Weng W. When customers want to become frontline employees: an exploratory study of decision factors and motivation types Service Business. 11: 871-900. DOI: 10.1007/S11628-017-0334-9 |
0.495 |
|
| 2016 |
Guchait P, Lee C, Wang CY, Abbott JL. Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors Journal of Human Resources in Hospitality and Tourism. 15: 1-28. DOI: 10.1080/15332845.2015.1008395 |
0.451 |
|
| 2015 |
Wang CY, Mattila AS. The Impact of Servicescape Cues on Consumer Prepurchase Authenticity Assessment and Patronage Intentions to Ethnic Restaurants Journal of Hospitality and Tourism Research. 39: 346-372. DOI: 10.1177/1096348013491600 |
0.582 |
|
| 2015 |
Wu L, Mattila AS, Wang CY, Hanks L. The Impact of Power on Service Customers’ Willingness to Post Online Reviews Journal of Service Research. 19: 224-238. DOI: 10.1177/1094670516630623 |
0.622 |
|
| 2015 |
Wang CY, Miao L, Mattila AS. Customer responses to intercultural communication accommodation strategies in hospitality service encounters International Journal of Hospitality Management. 51: 96-104. DOI: 10.1016/J.Ijhm.2015.09.001 |
0.587 |
|
| 2014 |
Mattila A, Hanks L, Wang C. Others service experiences: emotions, perceived justice, and behavior European Journal of Marketing. 48: 552-571. DOI: 10.1108/Ejm-04-2012-0201 |
0.668 |
|
| 2011 |
Wang Cy, Mattila AS. A cross-cultural comparison of perceived informational fairness with service failure explanations Journal of Services Marketing. 25: 429-439. DOI: 10.1108/08876041111161023 |
0.618 |
|
| 2010 |
Wang Cy, Mattila AS. A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters Managing Service Quality. 20: 328-342. DOI: 10.1108/09604521011057478 |
0.638 |
|
| 2010 |
Gyung Kim M, Wang C, Mattila AS. The relationship between consumer complaining behavior and service recovery: An integrative review International Journal of Contemporary Hospitality Management. 22: 975-991. DOI: 10.1108/09596111011066635 |
0.636 |
|
| 2009 |
Wang CY, Mattila AS, Bartlett A. An examination of explanation typology on perceived informational fairness in the context of air travel Journal of Travel and Tourism Marketing. 26: 795-805. DOI: 10.1080/10548400903356194 |
0.602 |
|
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