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Priyanko Guchait, Ph.D. - Publications

Affiliations: 
2011 Pennsylvania State University, State College, PA, United States 
Area:
Management Business Administration, Organizational, Industrial Psychology
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45 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2020 Wang X, Guchait P, Paşamehmetoğlu A. Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being International Journal of Contemporary Hospitality Management. 32: 1987-2006. DOI: 10.1108/Ijchm-10-2019-0869  0.489
2020 Wang X, Guchait P, Paşamehmetoğlu A. Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance International Journal of Contemporary Hospitality Management. 32: 2635-2655. DOI: 10.1108/Ijchm-01-2020-0001  0.468
2020 Wang X, Guchait P, Pasamehmetoglu A. Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance International Journal of Hospitality Management. 89: 102592. DOI: 10.1016/J.Ijhm.2020.102592  0.516
2020 Lee L, Guchait P, Madera JM. Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking International Journal of Hospitality Management. 89: 102532. DOI: 10.1016/J.Ijhm.2020.102532  0.481
2020 Wu L, King CA, Lu L, Guchait P. Hospitality aesthetic labor management: Consumers’ and prospective employees’ perspectives of hospitality brands International Journal of Hospitality Management. 87: 102373. DOI: 10.1016/J.Ijhm.2019.102373  0.529
2019 Guchait P, Han R, Wang X, Abbott J, Liu Y. Examining stealing thunder as a new service recovery strategy: impact on customer loyalty International Journal of Contemporary Hospitality Management. 31: 931-952. DOI: 10.1108/Ijchm-02-2018-0127  0.434
2019 Wang X, Guchait P, Lee J, Back K. The importance of psychological safety and perceived fairness among hotel employees: The examination of antecedent and outcome variables Journal of Human Resources in Hospitality & Tourism. 18: 504-528. DOI: 10.1080/15332845.2019.1626964  0.517
2019 Guchait P, Abbott JL, Lee C, Back K, Manoharan A. The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness Journal of Hospitality and Tourism Management. 40: 94-102. DOI: 10.1016/J.Jhtm.2019.06.007  0.508
2019 Yao S, Wang X, Yu H, Guchait P. Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance International Journal of Hospitality Management. 79: 78-88. DOI: 10.1016/J.Ijhm.2018.12.009  0.456
2019 Luo A, Guchait P, Lee L, Madera JM. Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture International Journal of Hospitality Management. 77: 31-39. DOI: 10.1016/J.Ijhm.2018.06.011  0.423
2018 Madera JM, Guchait P, Dawson M. Managers’ reactions to customer vs coworker sexual harassment International Journal of Contemporary Hospitality Management. 30: 1211-1227. DOI: 10.1108/Ijchm-02-2017-0081  0.311
2018 Wang X, Guchait P, Madera JM, Pasamehmetoğlu A. Is “Do it right the first time” necessarily right? International Journal of Contemporary Hospitality Management. 30: 1398-1418. DOI: 10.1108/Ijchm-01-2017-0038  0.502
2018 Guchait P, Qin Y, Madera J, Hua N, Wang X. Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry International Journal of Hospitality & Tourism Administration. 1-28. DOI: 10.1080/15256480.2018.1478357  0.511
2018 Dawson M, Guchait P, Madera J. Organizational characteristics and personal values that define club management culture International Journal of Hospitality & Tourism Administration. 21: 265-286. DOI: 10.1080/15256480.2018.1478354  0.433
2018 Guchait P, Zhao X, Madera J, Hua N, Okumus F. Can error management culture increase work engagement in hotels? The moderating role of gender Service Business. 12: 757-778. DOI: 10.1007/S11628-018-0374-9  0.514
2017 Pasamehmetoglu A, Guchait P, Tracey JB, Cunningham CJL, Lei P. The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors Journal of Service Theory and Practice. 27: 2-22. DOI: 10.1108/Jstp-06-2015-0130  0.548
2017 Wei W, Hua N, Fu X, Guchait P. The impacts of hotels’ error management culture on customer engagement behaviors (CEBs) International Journal of Contemporary Hospitality Management. 29: 3119-3137. DOI: 10.1108/Ijchm-04-2016-0226  0.532
2017 Madera JM, Dawson M, Guchait P, Belarmino AM. Strategic human resources management research in hospitality and tourism: A review of current literature and suggestions for the future International Journal of Contemporary Hospitality Management. 29: 48-67. DOI: 10.1108/Ijchm-02-2016-0051  0.415
2017 Wang C, Guchait P, Chiang C, Weng W. When customers want to become frontline employees: an exploratory study of decision factors and motivation types Service Business. 11: 871-900. DOI: 10.1007/S11628-017-0334-9  0.45
2016 Guchait P, Lanza-Abbott J, Madera JM, Dawson M. Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors Cornell Hospitality Quarterly. 57: 379-395. DOI: 10.1177/1938965516633308  0.474
2016 Guchait P, Simons TL, Pasamehmetoglu A. Error Recovery Performance The Impact of Leader Behavioral Integrity and Job Satisfaction Cornell Hospitality Quarterly. 57: 150-161. DOI: 10.1177/1938965515613858  0.35
2016 Guchait P. The Mediating Effect of Team Engagement between Team Cognitions and Team Outcomes in Service-Management Teams Journal of Hospitality & Tourism Research. 40: 139-161. DOI: 10.1177/1096348013495698  0.504
2016 Guchait P, Madera J, Dawson M. Learning in the service environment: the influence of diversity climate Journal of Service Theory and Practice. 26: 448-470. DOI: 10.1108/Jstp-04-2015-0096  0.473
2016 Madera JM, Dawson M, Guchait P. Psychological diversity climate: justice, racioethnic minority status and job satisfaction International Journal of Contemporary Hospitality Management. 28: 2514-2532. DOI: 10.1108/Ijchm-06-2015-0304  0.483
2016 Hua N, Dalbor MC, Lee S, Guchait P. An empirical framework to predict idiosyncratic risk in a time of crisis: Evidence from the restaurant industry International Journal of Contemporary Hospitality Management. 28: 156-176. DOI: 10.1108/Ijchm-03-2014-0134  0.367
2016 Guchait P, Lee C, Wang CY, Abbott JL. Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors Journal of Human Resources in Hospitality and Tourism. 15: 1-28. DOI: 10.1080/15332845.2015.1008395  0.59
2016 Guchait P, Back KJ. Three country study: impact of support on employee attitudes Service Industries Journal. 36: 299-318. DOI: 10.1080/02642069.2016.1186660  0.44
2016 Guchait P, Paşamehmetoğlu A, Madera J. Error management culture: impact on cohesion, stress, and turnover intentions The Service Industries Journal. 36: 124-141. DOI: 10.1080/02642069.2016.1158253  0.505
2016 Guchait P, Neal JA, Simons T. Reducing food safety errors in the United States: Leader behavioral integrity for food safety, error reporting, and error management International Journal of Hospitality Management. 59: 11-18. DOI: 10.1016/J.Ijhm.2016.08.008  0.379
2015 Guchait P, Lei P, Tews MJ. Making Teamwork Work: Team Knowledge for Team Effectiveness. The Journal of Psychology. 1-22. PMID 25856724 DOI: 10.1080/00223980.2015.1024596  0.653
2015 Guchait P, Cho S, Meurs JA. Psychological Contracts, Perceived Organizational and Supervisor Support: Investigating the Impact on Intent to Leave Among Hospitality Employees in India Journal of Human Resources in Hospitality & Tourism. 14: 290-315. DOI: 10.1080/15332845.2015.1002070  0.477
2015 Guchait P, Paşamehmetoğlu A, Lanza-Abbott J. The Importance of Error Management Culture in Organizations: The Impact on Employee Helping Behaviors During Service Failures and Recoveries in Restaurants Journal of Human Resources in Hospitality & Tourism. 14: 45-67. DOI: 10.1080/15332845.2014.904175  0.539
2014 Namasivayam K, Guchait P, Lei P. The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction International Journal of Contemporary Hospitality Management. 26: 69-84. DOI: 10.1108/Ijchm-11-2012-0218  0.493
2014 Guchait P, Hamilton K, Hua N. Personality predictors of team taskwork understanding and transactive memory systems in service management teams International Journal of Contemporary Hospitality Management. 26: 401-425. DOI: 10.1108/Ijchm-05-2013-0197  0.526
2014 Guchait P, Kim MG, Roseman MG. Error management at multiple organizational levels: impact on customer self-esteem and delight. Journal of Foodservice Business Research. 17: 450-471. DOI: 10.1080/15378020.2014.967565  0.487
2014 Guchait P, Tews MJ, Simons T. The Influence of Transactive Memory Systems and Psychological Safety on Effectiveness of Service Management Teams in a Restaurant Setting Journal of Human Resources in Hospitality & Tourism. 13: 234-252. DOI: 10.1080/15332845.2014.866452  0.67
2014 Guchait P, Paşamehmetoğlu A, Dawson M. Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance International Journal of Hospitality Management. 41: 28-37. DOI: 10.1016/J.Ijhm.2014.04.009  0.576
2014 Guchait P, Ruetzler T, Taylor J, Toldi N. Video interviewing: a potential selection tool for hospitality managers - a study to understand applicant perspective. International Journal of Hospitality Management. 36: 90-100. DOI: 10.1016/J.Ijhm.2013.08.004  0.364
2013 Guchait P, Hamilton K. The temporal priority of team learning behaviors vs. shared mental models in service management teams. International Journal of Hospitality Management. 33: 19-28. DOI: 10.1016/J.Ijhm.2013.01.004  0.45
2013 Namasivayam K, Guchait P. The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors International Journal of Hospitality Management. 33: 184-195. DOI: 10.1016/J.Ijhm.2012.08.002  0.422
2012 Guchait P, Namasivayam K. Customer creation of service products: role of frustration in customer evaluations Journal of Services Marketing. 26: 216-224. DOI: 10.1108/08876041211224013  0.462
2012 Guchait P, Kim MG, Namasivayam K. Error management at different organizational levels – Frontline, manager, and company International Journal of Hospitality Management. 31: 12-22. DOI: 10.1016/J.Ijhm.2011.04.007  0.564
2011 Guchait P, Namasivayam K, Lei P. Knowledge management in service encounters: impact on customers' satisfaction evaluations Journal of Knowledge Management. 15: 513-527. DOI: 10.1108/13673271111137466  0.561
2010 Guchait P, Cho S. The impact of human resource management practices on intention to leave of employees in the service industry in India: the mediating role of organizational commitment International Journal of Human Resource Management. 21: 1228-1247. DOI: 10.1080/09585192.2010.483845  0.557
2009 Cho S, Johanson MM, Guchait P. Employees intent to leave: A comparison of determinants of intent to leave versus intent to stay International Journal of Hospitality Management. 28: 374-381. DOI: 10.1016/J.Ijhm.2008.10.007  0.463
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