| Year |
Citation |
Score |
| 2019 |
Whitaker J, Krishnan MS, Fornell C, Morgeson FV. How Does Customer Service Offshoring Impact Customer Satisfaction Journal of Computer Information Systems. 1-14. DOI: 10.1080/08874417.2018.1552091 |
0.742 |
|
| 2018 |
Whitaker J, Kumar S, Krishnan MS. How Client Capabilities, Vendor Configuration, and Location Impact BPO Outcomes Journal of Computer Information Systems. 58: 180-191. DOI: 10.1080/08874417.2016.1220241 |
0.701 |
|
| 2017 |
Saldanha TJV, Mithas S, Krishnan MS. Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities Management Information Systems Quarterly. 41: 367-396. DOI: 10.25300/Misq/2017/41.1.14 |
0.746 |
|
| 2016 |
Pang MS, Tafti A, Krishnan MS. Do CIO IT budgets explain bigger or smaller governments? Theory and evidence from U.S. State governments Management Science. 62: 1020-1041. DOI: 10.1287/Mnsc.2015.2164 |
0.749 |
|
| 2016 |
Mithas S, Krishnan MS, Fornell C. Information technology, customer satisfaction, and profit: Theory and evidence Information Systems Research. 27: 166-181. DOI: 10.1287/Isre.2015.0609 |
0.726 |
|
| 2014 |
Pang MS, Tafti A, Krishnan MS. Information technology and administrative efficiency in U.S. state governments: A stochastic frontier approach Mis Quarterly: Management Information Systems. 38: 1079-1101. DOI: 10.25300/Misq/2014/38.4.07 |
0.769 |
|
| 2013 |
Tafti A, Mithas S, Krishnan MS. The effect of information technology-enabled flexibility on formation and market value of alliances Management Science. 59: 207-225. DOI: 10.1287/Mnsc.1120.1579 |
0.781 |
|
| 2013 |
Malladi S, Krishnan MS. Determinants of usage variations of business intelligence & analytics in organizations - An empirical analysis International Conference On Information Systems (Icis 2013): Reshaping Society Through Information Systems Design. 2: 1102-1123. |
0.38 |
|
| 2012 |
Subramanyam R, Ramasubbu N, Krishnan MS. In search of efficient flexibility: Effects of software component granularity on development effort, defects, and customization effort Information Systems Research. 23: 787-803. DOI: 10.1287/Isre.1110.0392 |
0.655 |
|
| 2012 |
Saldanha TJV, Krishnan MS. Organizational Adoption of Web 2.0 Technologies: An Empirical Analysis Journal of Organizational Computing and Electronic Commerce. 22: 301-333. DOI: 10.1080/10919392.2012.723585 |
0.433 |
|
| 2012 |
Ethiraj SK, Ramasubbu N, Krishnan MS. Does complexity deter customer-focus? Strategic Management Journal. 33: 137-161. DOI: 10.1002/Smj.947 |
0.682 |
|
| 2012 |
Malladi S, Krishnan MS. Does Software-as-a-Service (SaaS) has a role in IT-enabled innovation? - An empirical analysis 18th Americas Conference On Information Systems 2012, Amcis 2012. 1: 474-483. |
0.419 |
|
| 2012 |
Malladi S, Krishnan MS. Cloud computing adoption and its implications for CIO strategic focus - An empirical analysis International Conference On Information Systems, Icis 2012. 3: 2170-2188. |
0.332 |
|
| 2011 |
Saldanha TJ, Krishnan MS. BI and CRM for customer involvement in product and service development International Conference On Information Systems 2011, Icis 2011. 4: 2919-2929. |
0.43 |
|
| 2011 |
Saldanha TJ, Krishnan MS. Leveraging IT for business innovation: Does the role of the CIO matter? International Conference On Information Systems 2011, Icis 2011. 5: 3997-4014. |
0.41 |
|
| 2011 |
Kumar S, Saldanha TJ, Krishnan MS. Antecedents and effect of IT usage on performance: A research framework and empirical study 17th Americas Conference On Information Systems 2011, Amcis 2011. 5: 4075-4082. |
0.314 |
|
| 2011 |
Whitaker J, Kumar S, Krishnan MS. Americas conference on information systems AMCIS 2011 detroit: Cost, quality and time outcomes of onshore and offshore business process outsourcing 17th Americas Conference On Information Systems 2011, Amcis 2011. 1: 697-704. |
0.359 |
|
| 2010 |
Whitaker J, Mithas S, Krishnan MS. Organizational learning and capabilities for onshore and offshore business process outsourcing Journal of Management Information Systems. 27: 11-42. DOI: 10.2753/Mis0742-1222270302 |
0.792 |
|
| 2010 |
Subramanyam R, Weisstein FL, Krishnan MS. User participation in software development projects Communications of the Acm. 53: 137-141. DOI: 10.1145/1666420.1666455 |
0.335 |
|
| 2010 |
Whitaker J, Mithas S, Krishnan MS. Organizational learning and organizational capabilities of firms that engage in onshore and offshore business process outsourcing Proceedings of the Annual Hawaii International Conference On System Sciences. DOI: 10.1109/HICSS.2010.298 |
0.394 |
|
| 2009 |
Mithas S, Krishnan MS. From association to causation via a potential outcomes approach Information Systems Research. 20: 295-313. DOI: 10.1287/Isre.1080.0184 |
0.681 |
|
| 2008 |
Ramasubbu N, Mithas S, Krishnan MS, Kemerer CF. Work dispersion, process-based learning, and offshore software development performance Mis Quarterly: Management Information Systems. 32: 437-458. DOI: 10.2307/25148847 |
0.742 |
|
| 2008 |
Mithas S, Krishnan MS. Human capital and institutional effects in the compensation of information technology professionals in the United States Management Science. 54: 415-428. DOI: 10.1287/Mnsc.1070.0778 |
0.727 |
|
| 2008 |
Ramasubbu N, Mithas S, Krishnan MS. High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services Decision Support Systems. 44: 509-523. DOI: 10.1016/j.dss.2007.06.005 |
0.623 |
|
| 2008 |
Tafti A, Mithas S, Krishnan MS. The effects of information technology and service-oriented architectures on joint venture value Icis 2008 Proceedings - Twenty Ninth International Conference On Information Systems. |
0.405 |
|
| 2007 |
Krishnan MS, Rai A, Zmud R. The digitally enabled extended enterprise in a global economy Information Systems Research. 18: 233-236. DOI: 10.1287/Isre.1070.0137 |
0.501 |
|
| 2007 |
Whitaker J, Mithas S, Krishnan MS. A field study of RFID deployment and return expectations Production and Operations Management. 16: 599-612. DOI: 10.1111/J.1937-5956.2007.Tb00283.X |
0.799 |
|
| 2007 |
Tafti A, Mithas S, Krishnan MS. Information technology and the autonomy-control duality: Toward a theory Information Technology and Management. 8: 147-166. DOI: 10.1007/S10799-007-0014-X |
0.767 |
|
| 2007 |
Tafti A, Krishnan MS, Mithas S. Complementarities between information technology and human resource practices in knowledge work Icis 2007 Proceedings - Twenty Eighth International Conference On Information Systems. |
0.356 |
|
| 2006 |
Mithas S, Ramasubbu N, Krishnan MS, Fornell C. Designing web sites for customer loyalty across business domains: A multilevel analysis Journal of Management Information Systems. 23: 97-127. DOI: 10.2753/Mis0742-1222230305 |
0.719 |
|
| 2006 |
Awad NF, Krishnan MS. The personalization privacy paradox: An empirical evaluation of information transparency and the willingness to be profiled online for personalization Mis Quarterly: Management Information Systems. 30: 13-28. DOI: 10.2307/25148715 |
0.771 |
|
| 2006 |
Fornell C, Mithas S, Morgeson FV, Krishnan MS. Customer satisfaction and stock prices: High returns, low risk Journal of Marketing. 70: 3-14. DOI: 10.1509/Jmkg.2006.70.1.3 |
0.681 |
|
| 2006 |
Mithas S, Almirall D, Krishnan MS. Do CRM systems cause one-to-one marketing effectiveness? Statistical Science. 21: 223-233. DOI: 10.1214/088342306000000213 |
0.71 |
|
| 2006 |
Whitaker J, Krishnan MS, Fornell C. Does offshoring impact customer satisfaction? Association For Information Systems - 12th Americas Conference On Information Systems, Amcis 2006. 5: 3236-3244. |
0.36 |
|
| 2006 |
Ramasubbu N, Subramanyam R, Mithas S, Krishnan MS. On the value of code inspections for software project management: An empirical analysis Association For Information Systems - 12th Americas Conference On Information Systems, Amcis 2006. 6: 3801-3810. |
0.581 |
|
| 2005 |
Mithas S, Krishnan MS, Fornell C. Why do customer relationship management applications affect customer satisfaction? Journal of Marketing. 69: 201-209. DOI: 10.1509/Jmkg.2005.69.4.201 |
0.734 |
|
| 2005 |
Damien P, Krishnan MS, Meyer MC, Ramaswamy V. Software product assessment based on customer inputs: metrics and managerial implications International Journal of Services and Operations Management. 1: 44-55. DOI: 10.1504/Ijsom.2005.006317 |
0.467 |
|
| 2005 |
Gopal A, Mukhopadhyay T, Krishnan MS. The impact of institutional forces on software metrics programs Ieee Transactions On Software Engineering. 31: 679-694. DOI: 10.1109/Tse.2005.95 |
0.366 |
|
| 2005 |
Ramasubbu N, Krishnan MS, Kompalli P. Leveraging global resources: A process maturity framework for managing distributed development Ieee Software. 22: 80-86. DOI: 10.1109/Ms.2005.69 |
0.626 |
|
| 2005 |
Ethiraj SK, Kale P, Krishnan MS, Singh JV. Where do capabilities come from and how do they matter? A study in the software services industry Strategic Management Journal. 26: 25-45. DOI: 10.1002/Smj.433 |
0.468 |
|
| 2005 |
Whitaker J, Mithas S, Krishnan MS. Antecedents of onshore and offshore business process outsourcing Association For Information Systems - 26th International Conference On Information Systems, Icis 2005: Forever New Frontiers. 85-96. |
0.441 |
|
| 2005 |
Ramasubbu N, Krishnan MS. Leveraging global resources: A process maturity framework for managing distributed software product development Association For Information Systems - 11th Americas Conference On Information Systems, Amcis 2005: a Conference On a Human Scale. 7: 3111-3116. |
0.599 |
|
| 2004 |
Krishnan MS, Mukhopadhyay T, Kriebel CH. A decision model for software maintenance Information Systems Research. 15: 396-412. DOI: 10.1287/Isre.1040.0037 |
0.323 |
|
| 2004 |
Krishnan MS, Subramanyam R. Quality dimensions in e-commerce software tools: An empirical analysis of North American and Japanese markets Journal of Organizational Computing and Electronic Commerce. 14: 223-241. DOI: 10.1207/S15327744Joce1404_1 |
0.364 |
|
| 2003 |
Gopal A, Sivaramakrishnan K, Krishnan MS, Mukhopadhyay T. Contracts in Offshore Software Development: An Empirical Analysis Management Science. 49: 1671-1683. DOI: 10.1287/Mnsc.49.12.1671.25120 |
0.313 |
|
| 2003 |
Subramanyam R, Krishnan MS. Empirical analysis of CK metrics for object-oriented design complexity: Implications for software defects Ieee Transactions On Software Engineering. 29: 297-310. DOI: 10.1109/Tse.2003.1191795 |
0.318 |
|
| 2002 |
Gopal A, Mukhopadhyay T, Krishnan MS. The role of software processes and communication in offshore software development Communications of the Acm. 45: 193-200. DOI: 10.1145/505248.506008 |
0.394 |
|
| 2002 |
Gopal A, Krishnan MS, Mukhopadhyay T, Goldenson DR. Measurement programs in software development: Determinants of success Ieee Transactions On Software Engineering. 28: 863-875. DOI: 10.1109/Tse.2002.1033226 |
0.345 |
|
| 2002 |
Teasley SD, Covi LA, Krishnan MS, Olson JS. Rapid software development through team collocation Ieee Transactions On Software Engineering. 28: 671-683. DOI: 10.1109/Tse.2002.1019481 |
0.394 |
|
| 2002 |
Prahalad CK, Krishnan MS. The dynamic synchronization of strategy and information technology Mit Sloan Management Review. 43: 24-33. |
0.349 |
|
| 2000 |
Krishnan MS, Kriebel CH, Kekre S, Mukhopadhyay T. An empirical analysis of productivity and quality in software products Management Science. 46: 745-759. DOI: 10.1287/Mnsc.46.6.745.11941 |
0.353 |
|
| 2000 |
Harter DE, Krishnan MS, Slaughter SA. Effects of process maturity on quality, cycle time, and effort in software product development Management Science. 46: 451-466. DOI: 10.1287/Mnsc.46.4.451.12056 |
0.38 |
|
| 1999 |
Krishnan MS, Ramaswamy V, Meyer MC, Damien P. Customer satisfaction for financial services: The role of products, services, and information technology Management Science. 45: 1194-1209. DOI: 10.1287/Mnsc.45.9.1194 |
0.375 |
|
| 1999 |
Krishnan MS, Ramaswamy V, Meyer MC, Damien P, Thanassoulis E. Data Envelopment Analysis and its Use in Banking Interfaces. 29: 1-13. DOI: 10.1287/Inte.29.3.1 |
0.321 |
|
| 1999 |
Krishnan MS, Kellner MI. Measuring process consistency: implications for reducing software defects Ieee Transactions On Software Engineering. 25: 800-815. DOI: 10.1109/32.824401 |
0.346 |
|
| 1999 |
Krishnan MS, Mukhopadhyay T, Zubrow D. Software Process Models and Project Performance Information Systems Frontiers. 1: 267-277. DOI: 10.1023/A:1010054412650 |
0.368 |
|
| 1998 |
Slaughter SA, Harter DE, Krishnan MS. Evaluating the Cost of Software Quality Communications of the Acm. 41: 67-73. DOI: 10.1145/280324.280335 |
0.323 |
|
| 1998 |
Krishnan MS. The role of team factors in software cost and quality: An empirical analysis Information Technology & People. 11: 20-35. DOI: 10.1108/09593849810204512 |
0.383 |
|
| 1998 |
Krishnan MS, Ramaswamy V. An empirical analysis of customer satisfaction for Intranet marketing systems Decision Support Systems. 24: 45-54. |
0.364 |
|
| 1995 |
Kekre S, Krishnan MS, Srinivasan K. Drivers of customer satisfaction for software products: implications for design and service support Management Science. 41: 1456-1470. DOI: 10.1287/Mnsc.41.9.1456 |
0.361 |
|
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